Politique de remboursement

Last updated: 3 November 2026

You may return any item within 14 calendar days of receiving it. This is a change-of-mind return right; you do not need to give a reason, and the item does not have to be faulty. The 14-day period starts on the date the carrier’s tracking shows your parcel was delivered.

Return shipping is free, and we do not charge a restocking fee. To start a return, email info@santahub.my with your order number, the date you received the item, and a photo of the product. We will reply with a prepaid return label and instructions. Please do not send items back without contacting us first, as returns without a label may not be traceable.

Items should be returned in a resalable condition: unused, with original packaging and any tags or accessories included. For hygiene and safety reasons, we cannot accept returns of items that have been used, assembled, or damaged after delivery.

Once your return arrives at our return address in Aulnat, we inspect it within 1–2 business days. If approved, we process the refund to your original payment method. You will receive a confirmation email when the refund is initiated. The refund itself typically appears on your statement within 7–10 business days, depending on your bank or payment provider. We do not issue refunds to a different card or account.

This policy does not affect your statutory rights under French consumer law, including the legal guarantee of conformity (garantie légale de conformité) and the guarantee against hidden defects (garantie des vices cachés). If an item arrives damaged, faulty, or not as described, contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund regardless of the change-of-mind window above.