Conditions d’utilisation

Last updated: 3 November 2026

These terms apply when you use the Santahub website at  and when you place an order through it. By using the site or placing an order, you agree to these terms. If you do not agree, please do not use the site.

Santahub is operated from 3 rue Maryse Hilsz, 63510 Aulnat, France. You can reach us at info@santahub.my or on +33 6 05 69 83 61, Monday to Friday, 9:00 AM – 6:00 PM (CET).

Orders and acceptance. When you place an order, you receive an automatic confirmation email. That email confirms we have received your order, not that it has been accepted. We accept your order when we hand the parcel to the carrier and send you a tracking number. If we cannot fulfil an order — for example because an item is out of stock or your delivery address is outside mainland France — we will contact you and refund any payment in full.

Prices and payment. All prices are shown in euros and include French VAT. Shipping is free on every order. We accept Visa, MasterCard, and PayPal. Payment is taken at the time you place the order. If a payment is declined, no order is created.

Delivery. We deliver to mainland France only. Orders are processed in 1–2 business days and delivery typically takes 3–5 business days after the parcel is handed to the carrier. Full details are in our Shipping Policy, which forms part of these terms.

Returns and refunds. You may return unused items within 14 calendar days of delivery. Return shipping is free. We inspect returns within 1–2 business days of arrival and initiate refunds to your original payment method; the refund typically appears within 7–10 business days. Full details, including your statutory rights under French consumer law, are in our Return & Refund Policy, which forms part of these terms.

Your account. If you create an account, you are responsible for keeping your password confidential and for activity that happens under your account. Please tell us promptly if you think someone else has accessed it. We may close an account if it is used for fraudulent orders or abusive behaviour.

Acceptable use. You agree not to use the site to place fraudulent orders, to attempt to interfere with its operation, to scrape or copy its content for commercial use, or to do anything that breaks applicable law. We may refuse or cancel an order if we reasonably believe it is fraudulent or abusive.

Product information and images. We describe our products as accurately as we can, including materials and dimensions where relevant. Colours can look different depending on your screen, and decorative items made from glass, dolomite, or polyresin may vary slightly from piece to piece. If an item arrives damaged, faulty, or materially different from its description, contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.

Intellectual property. The Santahub name, logo, product photographs, and text on this site belong to us or are used with permission. You may not reproduce them for commercial purposes without our written consent. You are welcome to share links to our pages.

Liability. We are responsible for delivering goods that conform to your order and for any loss you suffer that is a foreseeable result of our breach of these terms. We are not liable for losses that were not foreseeable, for business losses such as lost profit, or for events outside our reasonable control, such as carrier strikes or severe weather. Nothing in these terms limits your statutory rights under French consumer law, including the legal guarantee of conformity and the guarantee against hidden defects.

Changes to these terms. We may update these terms from time to time to reflect changes in our shop or in the law. The version that applies to your order is the one published when you placed it. The date at the top of this page shows when the current version was last updated.

Governing law and disputes. These terms are governed by French law. If you have a complaint, please contact us first at info@santahub.my so we can try to resolve it directly. If we cannot reach a solution, you may use the French consumer mediation service (médiation de la consommation) or bring the matter before the competent French courts. As a consumer, you also benefit from any mandatory protections of the law of the country where you live.

Contact. Questions about these terms can be sent to info@santahub.my or by post to Santahub, 3 rue Maryse Hilsz, 63510 Aulnat, France.